Tuya smart locks for property, office and residential projects.

Provide the door material, thickness, handing, mortise or preparation details, and clear photos of both sides of the opening. This allows mechanical compatibility to be screened before commercial scope is discussed.

Map residents, staff, visitors, contractors and changing occupants to the relevant access moments. The credential mix should support that operating policy and include an agreed fallback route for the site.

Only after door conditions and user flows have been compared. A shared finish does not establish common mechanical preparation or operating requirements across unit, amenity and service doors.

Clarify who provisions, changes and withdraws access, how often users turn over, and what records or external systems are required. Those responsibilities determine the documentation that should be reviewed.

Check them before final quotation or specification. Share the destination market and requested documents so the relevant product-specific package can be reviewed.

Identify the door material, thickness, handing, backset, existing preparation, lock case or cylinder profile and required latch or bolt behaviour. Mortise locks, deadbolts and Euro-profile solutions are not interchangeable. Use dimensioned drawings and door photos, then approve a sample fit before allocating a model across a project or wholesale programme. Review the door-fit checklist →

Measure the stile width, door thickness, backset, available internal clearance, lock preparation and handle movement. Confirm the mortise, fasteners, cable route and weather exposure with a dimensioned drawing. Narrow profiles leave little tolerance, so a physical sample or approved fit test should precede volume ordering or project-wide specification. Review the narrow-stile checklist →

Compare the credential workflow rather than selecting one feature in isolation. Review enrollment, revocation, fallback access, template or card storage, PIN policy, user capacity, audit needs and administrator responsibility. Test representative users and credentials on the exact model, and confirm how access continues during battery, network or platform failures. Review the credential comparison →

Bluetooth normally supports nearby phone-to-lock communication, while Wi-Fi may provide direct or gateway-based remote connectivity. The practical difference depends on the model and platform. Review battery impact, gateway needs, offline access, remote administration, security, data flow and subscription terms before choosing a connection method. Review the connectivity comparison →

Start with occupant turnover, door types, credential issue and withdrawal, staff and contractor access, audit requirements and offline procedures. Confirm whether one platform can administer the proposed properties and who owns daily support. Sample representative doors and test move-in, move-out, lost-credential and emergency workflows before committing to volume supply. Review the property-management checklist →

Use the documented emergency access route for the selected lock, such as its approved backup credential or external-power procedure, rather than forcing the door. Replace the batteries as a set and check latch movement before leaving the site. High temperature and frequent use can shorten replacement intervals, so property teams should define a low-battery inspection and escalation process. Review the battery fallback guidance →

Separate account, phone, network, application-version and lock-connectivity checks before resetting the lock. Confirm that the phone has the required connection and permissions, then compare the installed application and lock software versions with the supported release path. Preserve access records and administrator credentials before any reset. A failed sync does not automatically mean that the lock mechanism has failed. Open the app troubleshooting checklist →

Check signal strength at the installed door, router settings, network credentials, wall construction and the selected lock's supported connection method. Dense concrete, metalwork and distance can reduce the usable signal even when a phone connects nearby. Test the lock at the final door position, not only beside the router, and confirm the required network design before installation. Open the Wi-Fi troubleshooting checklist →