Video Intercom System for Apartment Buildings & Multi-Dwelling Units

Yes. Our system provides dry contact relay output and Wiegand 26/34-bit interface for elevator floor authorization, restricting residents and visitors to authorized floors only. Compatible with major elevator brands including Kone, Otis, Schindler, and ThyssenKrupp via their respective access control interfaces. For buildings using OSDP v2 elevator controllers, the AC-800 panel provides encrypted RS-485 integration. Floor restriction rules are managed from the cloud dashboard — new residents are automatically authorized for their residential floor and shared amenity floors.

Yes. Our white-label resident app (iOS and Android) supports video calls from the entrance panel with live video and remote door release, visitor QR code generation for pre-authorized guest access, package delivery notifications, and building announcement messages from property management. Residents receive door calls on their smartphone when away from home via SIP push notification. For OEM partners and property developers, the app can be fully rebranded with your logo, color scheme, and App Store presence under your developer account.

Residents can access their building through the physical unit door smart lock using fingerprint, RFID card, or PIN code — none of which depend on the smartphone. The property manager can remotely deactivate the lost phone's digital access credentials from the cloud dashboard within seconds and issue replacement credentials. Indoor monitors in each unit remain fully functional as a fallback for entrance communication and door release regardless of smartphone availability.

For a 200-unit project using standard products without OEM customization, the typical lead time from purchase order to delivery is 25–35 days production plus 7–14 days air freight to Europe or GCC. For US deliveries, stock may be available from our Los Angeles warehouse for faster turnaround. We recommend engaging us 8–12 weeks before your scheduled installation date to allow time for sample evaluation, system configuration, and any required certification documentation for building permit submissions.

Standard B2B wholesale starts from 50 units per SKU with no OEM customization. For projects requiring white-label app or custom hardware branding, MOQ is 200 units. Project pricing with extended warranty and dedicated technical support is available for 500-unit and above orders. Sample evaluation systems of 1–5 units are available before full project commitment — sample cost refundable on first production order. For large residential developments (1,000-plus units), dedicated production scheduling and phased delivery are available to align with your construction handover timeline.

Yes. For European MDU deployments, our system supports EU-region cloud storage (AWS Frankfurt), configurable video retention (7–90 days), per-resident data export and deletion for GDPR subject access and erasure requests, and GDPR Article 28 Data Processing Agreement for property managers. Entrance camera video constitutes personal data under GDPR — provide residents with a privacy notice describing video processing at building entry. For biometric access (fingerprint or face recognition on unit doors), complete a DPIA before deployment. Non-biometric access (RFID card, PIN, app) carries lower GDPR compliance burden for standard residential use.

Yes. For new construction, we supply PoE-based SIP video intercom with Cat6 infrastructure — the preferred specification for full functionality. For retrofit of existing buildings with 2-wire analog intercom wiring (Siedle, Fermax, Comelit, Urmet, and similar European brands), our 2-wire SIP retrofit adapter preserves existing in-wall cabling and reduces total project cost by 40–65% compared to full rewiring. The retrofit adapter is KfW 455 grant eligible in Germany. Both approaches use the same cloud management platform, resident app, and smart lock integration — property managers manage retrofit and new construction buildings from a single dashboard.