Short answer: Check latch friction and door alignment first, then credential volume, Wi-Fi/Bluetooth activity, temperature and battery quality. Record the model, firmware and measured runtime before concluding that a different lock is required.
Check mechanical load first
A misaligned latch can keep a motor under load on every opening. Collect door thickness, handing, mortise condition and a short video of the latch cycle. A lock that works on a bench can drain quickly when the strike or frame is tight.
Then check operating conditions
- Count daily unlocks and identify high-turnover users or repeated retries.
- Check whether the device is maintaining a weak wireless connection or polling an external gateway.
- Compare battery chemistry, installation temperature and the low-voltage warning threshold.
- Confirm firmware, access mode and whether a keypad, fingerprint reader or face reader is always active.
When to escalate to a model review
Escalate with the SKU, firmware, door photos, battery type, measured cycle count and site temperature. This evidence lets a supplier separate mechanical fit, configuration and hardware questions.
Need a door-fit or model review?
Share the opening condition and expected daily access volume.
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